Shipping policy

🚚 SLPrecious Shipping Policy
Thank you for shopping with SLPrecious – Stones & Jewelry. We strive to deliver your order as quickly and securely as possible.

📦 Order Processing Time
•     All physical orders are processed within 1–3 business days after payment is confirmed.
•     Custom or made-to-order items may require additional processing time (details will be noted in the product description).

🌏 Shipping Locations
We currently ship to:
•     Malaysia
•     International: including the USA, Canada, UK, Australia, Singapore, and other countries listed at checkout.

🚛 Delivery Time Estimates

Delivery times may vary depending on location, customs clearance, and courier delays.

💸 Shipping Fees
•     Shipping fees are calculated at checkout based on destination and package weight.
•     Free shipping promotions, when available, will be automatically applied.

🛃 Customs & Import Duties (International Orders)
•     Buyers are responsible for any customs duties, import taxes, or handling fees that may apply in their country.
•     SLPrecious is not responsible for delays caused by customs.

📬 Tracking Your Order
•     A tracking number will be provided once your physical order is shipped.
•     You will receive email updates with tracking details.
•     You may track your package on our website or through the courier’s tracking portal.

❗Shipping Issues
SLPrecious is not responsible for:
•     Incorrect shipping addresses provided at checkout
•     Lost or stolen parcels after marked as “delivered”
•     Delivery delays caused by courier or customs
If you experience any issues, please contact us at slprecious@yahoo.com within 7 days of the estimated delivery date.

📥 Digital Products
Digital items (e.g. downloads, e-books, virtual products) are delivered instantly via email or account access.
These items do not require shipping and are not eligible for return or refund once delivered.